FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Why choose Xinchi?

Xinchi hose ensures the best treatment of your inquiries and makes sure to provide you with all details, not just supply high-quality hose and suitable price but we hope that we become your best choice ever, with our experience we will assist you during all your projects because we want you to be one of the golden clients in our list, help you to grow up your business and lead the market in a professional way.

How is the quality ensured?

According to our service process, the warranty is twelve months against the BL issue date and all the producing steps adhere to ISO-9001, in case the purchased products have some defects, prove that it is on our part, we assume to replace it for the same item.

Are free samples available?

With big pleasure, we inform you that all the samples are free to test the quality (you only pay the delivery fees). We always get good feedback about the quality, which makes sure your business will grow fast with us.

About price?

Our prices are very competitive and affordable. Our prices are carefully considered to give you a profit margin in the market.

About MOQ?

The minimum ordered quantity is unspecified, depending on the stock each item has its MOQ. But we are ready to help our client to start their business and we can supply you as you required.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

About the delivery time?

Delivery time will be after a deposit or 100% of payment, it takes 3 to 5 working days if your requested items are available in stock, if not; different products take different production times, generally from 15 to 45 working days.


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